We all love our shiny new gadgets out of the box but what happens when one of them breaks. This from one of our readers (and occasional review contributors)–regarding Canon Warranty Service
I had a good experience with the "Canon Factory Service Center". My Canon Power Shot SD850 had been a great camera up to the point the focus stopped working. It stopped focusing right after being dropped. I’m calling it a coincidence.
The procedure for returns was easy to find on Canon’s web site, just 3-Clicks from the main page. Complete a short electronic form that required the Serial Number and asked what was wrong with it, and then ship it. I had to pay to ship it to them, but the return shipping would be free. They also had an 1-800 number call if I was having problems.
Based on the serial number they said the service would be covered by the Warranty, unless the problem was caused by misuse. A quote would be sent once they inspected the camera.
The camera was sent via UPS Ground. 5 days later an email from the Canon Factory Service Center indicated they inspected the camera and there would be no charge; The repairs would be completed within 7-Days.
The next e-mail, received 2-Days later, stated the camera had been fixed and included a Fed-Ex tracking number. The camera was returned via FedEx 2-Day service.
I could not ask for a more easy or quick process.